It would be great if there was an Alexa Support Center Portal comparable to the AWS Support Center Portal.

This would make it much easier to submit and track any and all Alexa specific support requests beyond posting to the Alexa forums which is great for a variety of general to specific questions, but falls short for addressing specific account-related and proprietary questions and such.

Further, having this feature would minimize time and friction going back-and-forth between the AWS Support Team through the AWS Support Center and the Alexa Support Team through the Alexa Forums, Contact Us, Email, etc and other communication channels.

Ultimately, having this Alexa Support Center communication channel would really enable driving and fostering a more positive developer experience in getting particularly important and time-sensitive support requests accountably and successfully addressed.

In the end, this would be especially useful for resolving emergency requests, Alexa Forums posts escalation requests, private, and other specific account-related requests as well as unique requests that are not well suited for the Alexa Forums, Email, Contact Us, etc communication channels.