Developer Support Contact Us - Add ticket status, message history & make cases/tickets closed to general public
Developer Support Contact Us link that shows the message history and current status of opened tickets.
Right now the only options are to post in the Alexa Skills Forum or submit a contact us ticket here.
Creating a portal where a user can check the status of their tickets would help reduce the number of duplicate submissions, less work connecting the tickets to each other.
I'd also recommend that the public can't view the ticket's message history and status unless they are logged in with valid permissions, so skill-Id's and details about IP won't be shared to the general public.
Brian Tarbox commented
Without this feature set ContactUs simply is not a trouble ticket system.
Anuradha Sinha commented
+1 ( absolutely necessary to be able to look at a case history)
Townsquare Media commented
Seconding the message history: right now, you can't see what you originally submitted.
Yeah, especially if you have submitted several tickets since, you have to go through your email and find out which one the support agent is referring too. There's also a link that takes you to the amazon reseller's link, since I'm developing something, and not selling something, I can't create an account since I don't have relevant info to create a seller's account.
Provide the history of support tickets when responding. I recently submitted a ticket on March 26th. I got a response yesterday on April 12th. Of course I had no idea what the support agent was talking about and I had no way of looking at my original ticket. Please provide the context or original body of support tickets when responding.